“The value Neal added to the Programme has been his ability to take complex solutions and make them simple and easy to understand. He has gone out of his way time and again to understand the needs of WFA, whether that is through ride-alongs, observing in comms, or simply just having a chat.

This has meant that when needing to explain how something works to me or when I’ve had questions, Neal has been able to put that into a language I understand and a scenario that is applicable to WFA. 

Neal has always worked hard to bridge the gap between the Programme and the agencies, and to liven up the office. The Programme will undoubtedly only be a success because of/with people like Neal.“

Joan Bailey
Change Manager
Operational Communications Programme
Wellington Free Ambulance

“I have always found that Neal have a natural way of explaining things especially of a technical nature in a simple way. This is a valuable skill set especially when interacting  with people from an operational background.

Neal’s knowledge of the industry is evident and he has strong presentation and facilitation skills. I always enjoyed his workshops , always time for a bit of humour but at the same time meeting the objectives.”

Tim Reynolds  
Business Change Manager
Fire and Emergency New Zealand

“Making the technical easy to understand has been a major plus and Neal has brought that to the table. I think as Neal has gone on in the programme and got to understand the agencies more, the value he has added has improved with that understanding, so my advice going forward is really understand the business needs.

Neal is someone who brings a bit of life and realism to the office, a good laugh and some music always helps and he has contributed to the culture in some good ways.

Neal’s real value add is his knowledge of the industry and the contacts he has, and the way he has looked at our organisations and seen where we could look at new things, even outside of NGCC, and given that information freely. Neal is approachable and always answered my questions.

Neal understood Police needs to be data driven and has embraced that and the interactions he has had throughout RFP etc have ensured that we are getting what we need. The way Neal facilitated the workshops was awesome, and giving everyone a voice is a rarity, and I know my team appreciated this.”

Inspector Dylan Earle
Business Change Leader
New Zealand Police

“Neal will be missed by the agency teams, he’s played an integral part in getting us this far and leaves a legacy which he should be very proud of.

 Neal has been one of the very few techies that understands the frontline world.  He has taken the time to better understand our business and “us roadies at the coalface”, he’s advocated for us, in a transparent, collaborative manner and listened even when there have been points of difference.  Combined with his industry expertise, this is the value he has brought to the PSN programme.

 Neal will be missed for his – ability to speak tech at the appropriate level, especially for us non techies and answering our “dumb questions” in 4 different agency ways! Considered opinions on multiple areas of expertise and subjects. Gives everyone the opportunity to voice their opinion

His sense of humour, humanity,  and dedication to pursue what he believed was right for NGCC and the agencies.

Neal has been a great PSN representative and NGCC team member from a HHStJ perspective. “

Chris Laufale
NGCC Business Change Manager
Paramedic | Peer Support
Hato Hone St John Ambulance